Terms & Conditions

Terms & Conditions – General Information

Online Orders

Sabins agreement to supply the goods in your online order cannot be taken as a contract unless and until Sabins confirms that your order has been despatched. Such confirmation will be in the form of an e-mail to the e-mail address provided by you at the time of the order.

Items cannot be bought for resale without prior permission. Sabins reserves the right not to complete any order without giving a reason, providing that the monies have not been taken or a full refund is given.

Returns / Cancellations

If you wish to cancel an order, please contact Sabins directly by phone or e-mail as soon as possible.  If your order has not been despatched then Sabins will cancel your order and refund you in full immediately.  If your order has been despatched then you will need to return the goods as detailed below.  Please see Delivery for a guide to how long the window between order and despatch is likely to be.

Sabins are committed to providing you with the highest quality coffee.  If, however, you are dissatisfied with any product you have bought, it can be returned providing it is not more than 7 days since you received the goods. You will only receive a refund for packets of coffee that have not been opened. You will be responsible for arranging, and the costs of, the return of the goods to Sabins.

If goods are damaged, or if you receive a product that you did not order, Sabins will provide you with a full refund or replacement provided you notify us within 14 days of receiving the goods.
In this eventuality, please contact us as soon as possible so that we can arrange with you suitable collection or return shipping options.

How we take payment

Sabinscoffee.co.uk uses PayPal as our secure online payment processor.

All major credit cards (Visa/Delta/Electron, MasterCard/Eurocard, American Express, Switch/Maestro, Solo) and PayPal are accepted. A PayPal account is not required and you do not need to create one.

You will be redirected to PayPal’s secure site to complete your checkout.


When you pay for your order online you are connected to a secure server. The secure server software encrypts all information you input which means that any sensitive information such as your credit or debit card details cannot be intercepted or seen by anyone except the Payment Service Provider, PayPal.  Sabins never sees your card details and they are not passed to the Sabins website.


Your Privacy

Sabins are committed to protecting your privacy. Information collected from you through registration and checkout  is used only to process orders. Sabins do not and will not sell, trade or rent your personal information to others.

When you order, you will be asked for your name, e-mail address, telephone, and delivery address.



The content of this website, including all images and text, are protected by copyright. You may display the contents of the Sabins website on a personal computer for your own non-commercial use. You may not otherwise reproduce, copy, modify or distribute any of the material on this site without the prior written permission of Sabins.